Frequently Asked Questions
Everything you need to know about your Polo Club UK experience.
What are your shipping options and delivery times?
We offer Standard UK Delivery (3-5 business days) and Express Next-Day Delivery. International shipping times vary by location, typically ranging from 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and with all tags attached. You can initiate a return through our online portal using your order number.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our polo shirts generally follow a tailored fit; if you prefer a looser feel, we recommend sizing up.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How should I care for my Polo Club garments?
To maintain the quality of the fabric, we recommend machine washing at 30°C, washing inside out with similar colors, and avoiding tumble drying to prevent shrinkage.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link and a unique reference number to monitor your delivery.